Warranty Information

PlasTEAK warrants to the purchaser of its products for a period of twenty (20) years from the date of retail purchase, unless otherwise noted in the product description. During these warranted periods of time the products will be free from defects in material and workmanship and will not split, crack, peel, rot, or be subject to wood boring insect damage. Material found to have split, warped, or cracked due to improper installation will not be warranted.

PlasTEAK’s sole obligation shall be to replace the quantity of its products proven to be defective and shall not be liable for any loss or damage.

PlasTEAK does not guarantee the appropriateness of this material for any application without prior testing.

Any claims under this Limited Warranty must be made within twenty (20) years of retail purchase of the PlasTEAK product, must be in writing accompanied by proof of purchase and must include the return of the defective product, freight prepaid, to PlasTEAK. Replacement will be shipped freight collect.

Merchandise must be inspected and counted upon arrival. Any freight damage or shortages must be noted on the receiving slip/BOL. No damaged freight or shortage compensation will be allowed if freight is accepted and signed for “in good condition.”

THE ABOVE EXPRESS LIMITED WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTIES AVAILABLE TO YOU. NO OTHER EXPRESS WARRANTIES ARE MADE. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE ARE EXCLUDED. IN NO EVENT SHALL PLASTEAK BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

COMMERCIAL INTERIOR FLOORING PRODUCTS

5 YEAR WARRANTY / Coverage

Subject to the below exclusions, PlasTEAK, Inc. warrants that PlasTEAK flooring products will be free from manufacturing defects for a period of one (1) year from the date of purchase and that, when properly installed and maintained, shall not wear through as a result of normal foot traffic for a period of five (5) years from the date of installation. This warranty shall become void if the maintenance, subfloor conditions, and/or installation procedures do not conform to those prescribed by PlasTEAK, Inc.
Warranty Exclusions (the above limited warranty does not cover):

  1. Dissatisfaction due to improper maintenance, improper installation including insufficient or improper floor preparation or substrate deficiency.
  2. Deviations from samples or printed illustrations in color or texture. Suspect material must not be installed without receiving advance approval from PlasTEAK, Inc.
  3. Loss due to inconvenience, incidental expenses or consequential damages.
  4. Resultant damage due to:
    • Stains and/or discoloration caused by (but not limited to): dyes or inks, fading from sunlight or heat generation sources, contact with rubber products and/or synthetic backings including that which may be attributable to plasticizer migration; non-approved adhesives or floor care products not recommended by PlasTEAK.
    • Traffic-borne contaminants from painted or asphalt surfaces and sealers; chemically reactive spillage; crocking.
    • Substrate telegraphing of underlayment fasteners, imperfections and/or joints.
    • Cuts, scratches, gouges, scuffs, punctures, tears, indentations, and/or burns.
    • Indentation from the use of improper or poorly designed furniture rests, wheels and/or floor protectors.
    • Inadequate protective entrance or landing matting.
    • Failure to protect the material from ongoing work by other trades or individuals.
    • Accidents or any intentional misuse or misapplication of products.
    • Problems due to mold, mildew, the presence of alkaline substances, and/or hydrostatic pressure from the substrate.
    • Bond failure due to the presence of excessive substrate moisture and/or alkaline substances or hydrostatic pressure: problems due to mold and mildew. Failure of any embossed pattern to match at seam(s) due to standard manufacturing variances.
    • Fire, flood or other acts, omissions, causes or events beyond the control of PlasTEAK.
    • Improper installation and maintenance, including (but not limited to) use of adhesives and/or techniques not recommended by PlasTEAK.
    • [NOTE: This warranty shall be VOID if any PlasTEAK Products are installed with adhesives and/or techniques not specifically recommended by PlasTEAK Inc.]
    • TOPSEAL urethane finish (Teak & Holly SATIN finish) warranty exclusions (the above limited warranty does not cover):
    • Gloss reduction from routine wear, or irregular visual appearance from traffic path, or excessive soil build-up due to lack of or improper maintenance.

Terms

General Claims Procedure

Claim must be reported to PlasTEAK Inc. in writing within five (5) years of purchase, except for claims of product defect as detailed below.
PlasTEAK requires a sample for evaluation, or at its option, may have the installation inspected by a PlasTEAK representative or agent, or licensed independent inspector; or claimant may hire a licensed independent inspector. If PlasTEAK determines that the claim is valid, PlasTEAK will supply new product(s) of the same or similar grade sufficient to repair or replace the affected vinyl, but PlasTEAK will not pay for labor or related replacement costs.

Defects-One Year
A covered defect must be reported to PlasTEAK, Inc. in writing within one (1) year of purchase. PlasTEAK requires a sample for evaluation, or at its option, may have the installation inspected by a PlasTEAK representative or agent, or licensed independent inspector. If, after evaluation, the product is determined defective, PlasTEAK will supply new product(s) of the same or similar grade sufficient to repair or replace the defective material(s). PlasTEAK will also pay for reasonable labor and materials costs involved in replacing the affected PlasTEAK vinyl where the combined labor and material costs are not in excess of the total cost of replacement vinyl. Notwithstanding the foregoing, under no circumstances shall PlasTEAK Inc. be liable for any ensuing costs, consequential or otherwise, directly
or indirectly, due to the replacement of flooring such as, but not limited to, loss of business revenue, productivity, displacement, etc. PlasTEAK, Inc. reserves the right to change our products’ design, material, and/or specification(s) and/or to improve products or processes any time without notice.

Limited Lifetime Warranty for PlasTEAK Parking Blocks and Speed Bumps

If the End User discovers a defect in a Solid Plastic Parking Block or a Solid Plastic Speed Bump, normal wear and tear excepted, PlasTEAK, Inc. will replace the Parking Block or Speed Bump at no charge to you provided that: (1) the End User returns the item to be replaced, freight prepaid, to PlasTEAK, Inc. in Copley, Ohio, USA and presents proof of purchase and (2) the Parking Block or Speed Bump was installed as directed. Replacement product will be shipped FOB from the nearest distribution center. Replacement will be shipped freight collect.

PlasTEAK’s sole obligation shall be to replace the quantity of its products proven to be defective and shall not be liable for direct, indirect, special, incidental, or consequential damages resulting from any defective Parking Block or Speed Bump.

PlasTEAK does not guarantee the appropriateness of this material for any application without prior testing.

Merchandise must be inspected and counted upon arrival. Any freight damage or shortages must be noted on the receiving slip/BOL. No damaged freight or shortage compensation will be allowed if freight is accepted and signed for “in good condition.”

THE ABOVE EXPRESS LIMITED WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTIES AVAILABLE TO YOU. NO OTHER EXPRESS WARRANTIES ARE MADE. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE ARE EXCLUDED.

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