Warranty Information

PlasTEAK warrants to the purchaser of its products for a period of twenty (20) years from the date of retail purchase, unless otherwise noted in the product description. During these warranted periods of time the products will be free from defects in material and workmanship and will not split, crack, peel, rot, or be subject to wood boring insect damage. Material found to have split, warped, or cracked due to improper installation will not be warranted.

PlasTEAK’s sole obligation shall be to replace the quantity of its products proven to be defective and shall not be liable for any loss or damage.

PlasTEAK does not guarantee the appropriateness of this material for any application without prior testing.

Any claims under this Limited Warranty must be made within twenty (20) years of retail purchase of the PlasTEAK product, must be in writing accompanied by proof of purchase and must include the return of the defective product, freight prepaid, to PlasTEAK. Replacement will be shipped freight collect.

Merchandise must be inspected and counted upon arrival. Any freight damage or shortages must be noted on the receiving slip/BOL. No damaged freight or shortage compensation will be allowed if freight is accepted and signed for “in good condition.”

THE ABOVE EXPRESS LIMITED WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTIES AVAILABLE TO YOU. NO OTHER EXPRESS WARRANTIES ARE MADE. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE ARE EXCLUDED. IN NO EVENT SHALL PLASTEAK BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

COMMERCIAL INTERIOR FLOORING PRODUCTS

5 YEAR WARRANTY / Coverage

Subject to the below exclusions, PlasTEAK, Inc. warrants that PlasTEAK flooring products will be free from manufacturing defects for a period of one (1) year from the date of purchase and that, when properly installed and maintained, shall not wear through as a result of normal foot traffic for a period of five (5) years from the date of installation. This warranty shall become void if the maintenance, subfloor conditions, and/or installation procedures do not conform to those prescribed by PlasTEAK, Inc.
Warranty Exclusions (the above limited warranty does not cover):

  1. Dissatisfaction due to improper maintenance, improper installation including insufficient or improper floor preparation or substrate deficiency.
  2. Deviations from samples or printed illustrations in color or texture. Suspect material must not be installed without receiving advance approval from PlasTEAK, Inc.
  3. Loss due to inconvenience, incidental expenses or consequential damages.
  4. Resultant damage due to:
    • Stains and/or discoloration caused by (but not limited to): dyes or inks, fading from sunlight or heat generation sources, contact with rubber products and/or synthetic backings including that which may be attributable to plasticizer migration; non-approved adhesives or floor care products not recommended by PlasTEAK.
    • Traffic-borne contaminants from painted or asphalt surfaces and sealers; chemically reactive spillage; crocking.
    • Substrate telegraphing of underlayment fasteners, imperfections and/or joints.
    • Cuts, scratches, gouges, scuffs, punctures, tears, indentations, and/or burns.
    • Indentation from the use of improper or poorly designed furniture rests, wheels and/or floor protectors.
    • Inadequate protective entrance or landing matting.
    • Failure to protect the material from ongoing work by other trades or individuals.
    • Accidents or any intentional misuse or misapplication of products.
    • Problems due to mold, mildew, the presence of alkaline substances, and/or hydrostatic pressure from the substrate.
    • Bond failure due to the presence of excessive substrate moisture and/or alkaline substances or hydrostatic pressure: problems due to mold and mildew. Failure of any embossed pattern to match at seam(s) due to standard manufacturing variances.
    • Fire, flood or other acts, omissions, causes or events beyond the control of PlasTEAK.
    • Improper installation and maintenance, including (but not limited to) use of adhesives and/or techniques not recommended by PlasTEAK.
    • [NOTE: This warranty shall be VOID if any PlasTEAK Products are installed with adhesives and/or techniques not specifically recommended by PlasTEAK Inc.]
    • TOPSEAL urethane finish (Teak & Holly SATIN finish) warranty exclusions (the above limited warranty does not cover):
    • Gloss reduction from routine wear, or irregular visual appearance from traffic path, or excessive soil build-up due to lack of or improper maintenance.

Deck Crown™ Flexible PVC Deck Cap Product Warranty

10-Year Limited Warranty

PlasTEAK, Inc. (“PlasTEAK’s”) warrants Deck Crown™ flexible PVC deck cap to be free from defects caused by manufacturing, materials and workmanship in manufacturing for a period of 10 years from the date of original purchase. This warranty only applies to the original purchaser and is non-transferable.

PlasTEAK’s shall have no liability for defects or damage caused by or in any way attributable to: (a) improper storage, handling or installation of the Deck Crown™ Deck Cap (including, without limitation, failure of Deck Crown™ flexible PVC deck cap to be installed in strict compliance with the terms and conditions set forth in Deck Crown™ flexible PVC deck cap installation instructions) or improper installation or application of other accessories, improper gaping and spacing; (b) neglect; (c) abuse; (d) misuse; (e) repair or alteration; (f) settlement or shifting of the ground, foundation and/or sub structural movement and/or movement of materials to which the Deck Crown™ flexible PVC deck cap is attached; (g) incorrect design of the substructure; (h) acts of God including, but not limited to, hurricane, tornado, flood, hail, earthquake, or other severe weather or natural phenomena; (i) efflorescence or performance of paint/coatings applied to the Deck Crown™ flexible PVC deck cap at any time; (j) variations or changes in color, including fading; (k) environmental conditions such as mold or mildew on deck cap surface; (l) lack of proper cleaning; (m) staining from oil, grease, dirt, pets, pet stains (or other external substance); (n) environmental hazards or conditions; (o) any cause other than materials, manufacture and workmanship in manufacturing defects attributable to PlasTEAK’s.

Deck Crown™ flexible PVC deck cap must be installed according to PlasTEAK’s printed installation instructions. Failure to properly install Deck Crown™ flexible PVC deck cap per the Deck Crown’s™ published instructions voids the warranty. 

The purchaser is solely responsible for determining the suitability of Deck Crown™ flexible PVC deck cap for its intended application, including whether the product conforms to applicable building codes or safety regulations in a particular area.

PlasTEAK’s’ liability under this warranty is limited solely and exclusively to the replacement of the defective Deck Crown™ flexible PVC deck cap and in no event shall PlasTEAK’s be liable for labor, installation, re-installation, freight, taxes or any other charge related to defective product. In no circumstance shall any other Deck Crown™ product, including but not limited to Deck Crown™ adhesives, Deck Crown™ rollers, etc., be included in this warranty.

PlasTEAK’s shall not be liable for any indirect, incidental, punitive, consequential, exemplary or other damages of any kind whatsoever, whether any such claim is based upon theories of contract, warranty, negligence, tort, strict liability or otherwise.

No dealer, person or entity is authorized by PlasTEAK’s to make statements or representations regarding the performance of Deck Crown™ product except as contained in this warranty and PlasTEAK’s shall not be bound by any such statements other than those contained in this warranty.

PlasTEAK’s replacement of defective Deck Crown™ flexible PVC deck cap SHALL BE THE SOLE AND EXCLUSIVE REMEDY for any defect described in this warranty. PlasTEAK’s shall not be liable for the condition of the substructure prior to installation or following removal of Deck Crown™ flexible PVC deck cap. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PURPOSE, OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESS OR IMPLIED, AND ALL OTHER WARRANTIES, LIABILITIES AND OBLIGATIONS OF PLASTEAK’S.

To file a claim under this warranty, the original purchaser must provide written notice to PlasTEAK’s within thirty (30) days after discovery of any claimed defect or failure covered by this warranty and prior to beginning any repair. The notice must include a proof of purchase, including the date and location purchased, along with the original purchase invoice, must describe the location and details of the defect and must include photos of the product showing the defect or failure. All claims under this warranty must be addressed to PlasTEAK’s, Inc., 3489 Sawmill Road, Copley, Ohio 44321. A PlasTEAK’s representative must be granted access to or supplied a sample of the alleged defective Deck Crown™ flexible PVC deck cap for inspection if requested. Upon verification of a claim, PlasTEAK’s shall arrange for the delivery of the replacement product at the cost of the purchaser. PlasTEAK’s will not be liable for any products repaired or replaced without prior written consent from PlasTEAK’s.

Acceptance of any replacement materials by purchaser from PlasTEAK’s pursuant to this warranty shall constitute a settlement and release of all claims held by any covered person here-under for damages or other relief.

PlasTEAK’s reserves the right to modify or discontinue any of its products without notice and shall not be liable as a result of such modification or discontinuation.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Terms

General Claims Procedure

Claim must be reported to PlasTEAK Inc. in writing within five (5) years of purchase, except for claims of product defect as detailed below.
PlasTEAK requires a sample for evaluation, or at its option, may have the installation inspected by a PlasTEAK representative or agent, or licensed independent inspector; or claimant may hire a licensed independent inspector. If PlasTEAK determines that the claim is valid, PlasTEAK will supply new product(s) of the same or similar grade sufficient to repair or replace the affected vinyl, but PlasTEAK will not pay for labor or related replacement costs.

Defects-One Year
A covered defect must be reported to PlasTEAK, Inc. in writing within one (1) year of purchase. PlasTEAK requires a sample for evaluation, or at its option, may have the installation inspected by a PlasTEAK representative or agent, or licensed independent inspector. If, after evaluation, the product is determined defective, PlasTEAK will supply new product(s) of the same or similar grade sufficient to repair or replace the defective material(s). PlasTEAK will also pay for reasonable labor and materials costs involved in replacing the affected PlasTEAK vinyl where the combined labor and material costs are not in excess of the total cost of replacement vinyl. Notwithstanding the foregoing, under no circumstances shall PlasTEAK Inc. be liable for any ensuing costs, consequential or otherwise, directly
or indirectly, due to the replacement of flooring such as, but not limited to, loss of business revenue, productivity, displacement, etc. PlasTEAK, Inc. reserves the right to change our products’ design, material, and/or specification(s) and/or to improve products or processes any time without notice.

Limited Lifetime Warranty for PlasTEAK Parking Blocks and Speed Bumps

If the End User discovers a defect in a Solid Plastic Parking Block or a Solid Plastic Speed Bump, normal wear and tear excepted, PlasTEAK, Inc. will replace the Parking Block or Speed Bump at no charge to you provided that: (1) the End User returns the item to be replaced, freight prepaid, to PlasTEAK, Inc. in Copley, Ohio, USA and presents proof of purchase and (2) the Parking Block or Speed Bump was installed as directed. Replacement product will be shipped FOB from the nearest distribution center. Replacement will be shipped freight collect.

PlasTEAK’s sole obligation shall be to replace the quantity of its products proven to be defective and shall not be liable for direct, indirect, special, incidental, or consequential damages resulting from any defective Parking Block or Speed Bump.

PlasTEAK does not guarantee the appropriateness of this material for any application without prior testing.

Merchandise must be inspected and counted upon arrival. Any freight damage or shortages must be noted on the receiving slip/BOL. No damaged freight or shortage compensation will be allowed if freight is accepted and signed for “in good condition.”

THE ABOVE EXPRESS LIMITED WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTIES AVAILABLE TO YOU. NO OTHER EXPRESS WARRANTIES ARE MADE. ALL IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE ARE EXCLUDED.

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