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Returns & Refunds


We accept returns within 30 days of the invoice date. If a return is needed, please contact us for instructions and a return authorization number. We charge a 10% restocking fee for unused products, and a 25% restocking and reselling fee if the product has been used. Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts, and packaging.

Custom orders and any orders that are cut for you are final. Warranty replacement is available for defective products that are covered by warranty at any time during the warranty period. Customers are responsible for all shipping fees which are non-refundable. Should you need to return merchandise, please contact our customer service department by calling 1-800-320-1841 to obtain a RMA number. (return merchandise authorization) Repack the merchandise and return it to the following address. Please be sure to include the RMA number on the outside of the box to ensure proper credit.

PlasTEAK, Inc. – 3489 Sawmill Road Copley, Ohio 44321 – RMA #

For your security, please return your merchandise with an insured courier (e.g., Fed Ex, UPS, USPS Parcel Post) and retain your receipt. PlasTEAK, Inc. is not responsible for items damages or lost in transit. Should you have any other questions please contact our customer service department by calling 1-800-320-1841.

The rails arrived today. They are just perfect! Thank you so much for the quick turnaround and great service. I will put up PlasTEAK’s info on my website as well as mention the terrific service you provided. Thanks again.


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